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    • Runaround from customer service 4
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I have a GE profile gas range (5 years old) and the knobs have melted twice The rear control panel has melted 3 times when operating the self cleaning function GE customer I use the word loosely SERVICE informs me there is nothing more they can do, and will sell me a new stove at a discount. This is completely unacceptable. I was a NYC professional firefighter for 21 years I know what can cause a fire and this stove is it. The product and previous units are DEFECTIVE. If anyone out there is having the same issues, please contact the... Read more

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Several years ago we remodeled our kitchen. Our designer recommended GE Profile appliances which we purchased at Friedman's Pleasant Hill Ca. The dish washer was delivered with a hole in the side. We called Friedman's. They refused to help and told us to call GE. We did, and soon received another dish washer. Then the refrigerator ice cubes stuck together. We refused to pay for a service call and lived with it for several months ( we used ice cube trays.) Finally we called and had a new part in the freezer replaced. Several months later the... Read more

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General Electric Website is terrible, they like to hide consumer relations phone numbers. Once found, their runaround is horrible. Purchased a dishwasher 11/11/16 - installed 11/30/16 STILL NOT WORKING AND NEVER BEEN ABLE TO USE IT. THE DATE NOW IS 3/22/16. threatening TO CALL BBB/ CONSUMER REPORTS,AND LOCAL TELEVISION CONSUMER REPORTER. I am fed up with all the time I have spent talking with Home Depot (where I purchased the dishwasher) and GE. I have had to use paper plates and wash all the serving dishes by hand for: Thanksgiving,... Read more

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JUNE 2015 DELIVERY. MACHINE NEVER EMPTIED WATER AFTER CYCLE. THEN MACHINE STARTED TO VIBRATE & JUMP SEVERAL INCHES ABOVE FLOOR. SERVICE REPLACED 4 SHOCK ABSORBERS AND NEWER TIMER. AFTER 5 SERVICE CALLS CLOTHES STILL FINISH WITH EXCESS WATER. THIS PRODUCT IS THE WORST MACHINE EVER ENCOUNTERED. EITHER IT IS DUE TO OUTSOURCED MANUFACTURER OR HOME DEPOT SOLD ME A POORLY REFURBISHED MACHINE AS NEW. I AM STUCK WITH THIS LESS THAN ONE YEAR OLD LEMON. GE NO LONGER MAKES VIABLE PRODUCTS. SERVICE IS HORRIBLE! Read more

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As i bake and use the convection clicking keeps coming and going .As we sit in the kitchen people say what is that noise i'm ashamed when they ask.I payed good money for this thinking i'm getting a great product but i say i am not.Going to try my heart out to do something about it.But i'm sure i'm stuck with it.Need to purchase a vent think i'll buy a GE vent ? I'll be afraid to did reseach but missed this problem.There must be away to fix this.. Read more

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I bought a new GE refrigerator and in less than 3 months it is needing repairs. Model # GNS23GMHBFES. Customer Service said they will repair and acted like it was a common thing. I have never in my 61 years heard of a refrigerator breaking in less than 3 months. Plus it takes a couple of weeks for them to fix it. They are without concern as to the inconvience or food loss. This refrigerator is a French Door, slate color. If I had it to do over I would buy from a more reputable company. I bought all new kitchen appliances (4) GE. Think before... Read more

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Feb. 05, 2016 while cooking pizza last night in the oven, the bottom element caught on fire and just kept melting the element, It was shooting sparks and smoke coming out everywhere. My oven is not dirty the elements are not dirty. I turned the oven off and we had to shut the breaker off to get the fire to stop. After reading the other reviews we also are lucky that we were home and could contain the fire and not loose our house and our Dog. I will be replacing my range but not with a GE appliance as the customer service was deplorable. ... Read more

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This is the 2nd time in a year and a half that the tubing on the water dispenser has failed. You would think that a $2500 frig would have copper lines near the compressor to prevent becoming brittle and cracking due to the heat. The first time they installed a new mother board saying that that would help eliminate future heat problems. This time, I called an independent repair man to fix it right. Unfortunately, the line goes to the filter and there is not enough excess to work with. This is the part that should be copper and therefore... Read more

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we used the cook top sparingly and hardly cook at home. .Less than 3 months one of the control knob does not turn. I do not remember I had used that burner more than 3 times. I thought it was because of cleaning when some liquid spilled on the knob. I was busy and did not even remember when did I buy the unit before my renovation of my kitchen.Of course it just passed the annual purchase date. When we took out the knob I found out that there is a very thin 5/8 " of metal sheath look wrapped around the inside tube of the knob which went down... Read more

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My experiences with the narrow neck GE candelabra base bulbs have been extremely bad. These bulbs often burn out in only 2 or 3 days. It's abundantly clear to me that General Electric is intententionally sacrificing quality out of greed for higher profits. If you regularly shop for light bulbs at places like Walmart I can assure you that Walmart's brand, Great Value is a much better choice than General Electric. I had my apartment checked for electrical wiring problems. No such problem was ever found. But switching from General Electric... Read more

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