General Electric

Our washer broke down on September 25, 2025. I called GE to get numbers for authorized GE appliances.

They told us the washer was out of warranty by a little over a year, but then when I told them they had a 10-year warranty on the motor, they sent a motor. But then I found out that one of the places they gave me the name of was not an authorized GE repair facility. They have shipped out the wrong part three times, and I guess I'm responsible for paying the repair place because only the motor is under warranty. They have no numbers that you can reach a GE person to discuss reimbursement, and the policy that the employees are given states they are not authorized.

They have no phone numbers for corporate to give customers. How convenient is that? So, from September 25 up to today, I still do not have a washer that works, and no one can help reimburse me for all my expenses because of other *** washers. Oh, did I mention that the first motor they sent me was for 100 LP conversion kits?

When I called them about that, they sent me a motor for my dryer. So evidently, the people they have pulling parts in their warehouses are a little bit incompetent. When I just got through talking to someone over there, customer care, who was supposed to be a manager, told me there was not a thing they could do about my out-of-pocket money for having to pay a repair place to come out and put these incorrect parts on my washer. I guess that's not their fault.

I have included what I received for a motor for my washer. By the way, as of today, my washer is still not fixed.

I made an appointment in regards to my GE washing machine. I received an appointment for today between 8:00 and 12:00.

I've been waiting several days for this appointment to come up. Someone from dispatch called my number this morning. Let the phone ring one time as I picked it up. They hung up.

I continued to call the number that was called to my phone. I continued to get a recording. Finally, I just about 915 central time. I called in and spoke with someone.

Joel and he was telling me that my appointment had been canceled and rescheduled for next week. I feel like that's unacceptable because no one informed me and who was going to. Let me know. You know I would have been sitting here waiting when I could have been making errands or taking care of some other things.

I took off work today to make this appointment because I do need to wash my clothes but I wanted to let someone know that Joel also hung up on me once I told him I was going to escalate a complaint so I think this is just overall unacceptable. My name is Jill McNeil. I live at {{Redacted}}.

My phone number is 662-313-****. Thank you

Date: February 16, 2022 at 9:32:29 AM PST
To: geapplianceco.com
Subject: LOUSY Dishwasher
(this was Third request for help others? no reply!!) First of June 2021 your slate streamline dw was installed in my condo by a handyman recommended by the dealer in The Dalles Oregon.
Not long after it began to be hit & miss whether it would start first time.

I went to The Dalles during what was posted as business hours & it was closed, a message was posted to call a cell #.
No answer, so I left a note. Waited several days, no response, so I left v-mail. A day later she left me an exasperated-sounding message telling me (what the owners manual mentioned about 50 times)... "You're supposed to TAP the panel, not push!"
That really annoyed me, bc I'd been doing just THAT.
The problem escalated, another v-mail went unanswered, so the handyman was my next choice, but he said it would void my warrantee if he worked on it.
Next I contacted at least 3 other appliance stores...

No help:
'Do not travel that far'
'Do not carry G.E'
Sorry, you bought "one of their (G.E.) Lemons" (laughing)
This has become a Huge issue in my life! I broke my back in a bike wreck & cannot get the required fusion done, first bc of the covid surge limited surgeries to only life-threatening cases, now I'm down on the list of the backlog.
Hand-washing my few dishes is so painful I've resorted to Chinet brand paper plates (the most expensive, but the only compostable available). Plus it prevents me from having dinner guests, and I love to do that often.
I know this is long, but your phone# for appliances has been connected to a FAX; the 800 gave me the Verizon squawk & "this #is no longer in service"
My last hope was the # listed for your office (407-378-****) which now belongs to some other business!
If you want the truth... I want this dishwasher Gone!

I'm 72 & live on S.S. of $1200/mo. Were it not for the stimulus $ I'd still be struggling w/my 1986 vintage dw that needed everything pre-washed & still did a lousy job! But IT Started!
I paid $699 + $100 installation, and would expect someone to remove it, and reimburse that whole amount.
My biggest regret is that I did not check Consumer's Report (!!), and instead decided to 'buy local!'
Thank you for reading this.
LaRayne Kayfes
541-645-****
p.s.

I also regret my 2 married granddaughters talking me into entering your "Greatest Grandmother Contest"
Sent from my iPhone
To G.E. HIGHER UPS:
This has gone on for Nearly THREE YEARS!!
No solution offered
No response
No concern
Which ALL EQUALS,
NEXT: LEGAL ACTION!! This is not a threat, youve made a very poor 74yr-old Grandma VERY ANGRY!
I spent $800, In GOOD FAITH, on a piece of junk used it off & on for 6 months before it died! I Do Not have the means to get another (diff brand!!) one that was nearly all my savings!

I Do Not want this one repaired I Do Not want this USELESS THING in my kitchen any longer I Do Not plan to wait any longer patience was depleted YEARS AGO I DO PLAN TO KEEP my appointment with a Portland Attorney!!!
I Promise:
None of my family 3 offspring ages 49, 51, 55; OR Grandkids ages 30 & down WILL EVER PURCHACE a G.E. Anything unless this is resolved to My Satisfaction!