Caleb F Jck

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Verified Reviewer
| map-marker Rohnert Park, California

They didn’t even answer the *** phone

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I got A new dishwasher and on day one it didnt work and then GE doesnt answer their phone this was by far the worst customer care Ive ever had with any business I will call every day and if they dont answer I will drive to the *** office
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User's recommendation: Drive to wherever you can find them in demand answers..

Jennifer L Lxa

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Verified Reviewer
| map-marker Kent, Ohio

DRYER IS A LEMON

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We purchased this dryer GTD42EASJ2WW just over 1 month ago. It has never worked.

The door was broken and the dryer took 5 hours to dry a load of clothes along with the fact it sound like a freight train. The tech has been out three times

1. first call tested dryer and ordered parts - still does not work and sounds like a freight train

2. replaced door and blower thermostat - still does not work and sounds like a freight train

3.

replaced drum glide bearings - still does not work and sounds like a freight train

Over 1 month now without a functioning dryer and today we were asked to clean out the vent that there was some lint. we pulled the venting apart and found nothing al all. I called customer relations again and was told I i could make another service call.

This is the WORST customer service i have ever encountered. I just want to return this unit and buy something that actually works.

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User's recommendation: Do not buy anything from GE

Charles K Izb

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Verified Buyer
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Verified Reviewer
| map-marker Miami, Florida

Repair policy

General Electric - Repair policy
Repair was scheduled for today your technician would not supply the security guard with a valid drivers license, he wanted you his GE ID. In order to gain access to a high-end gated community of valid government ID is required. If he got stopped by a police officer would he offer his GE ID I think not. You may want to revisit the policy of disallowing your technicians from submitting a drivers license as a valid piece of identification
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User's recommendation: Change your policy

Anonymous
map-marker Ashwaubenon, Wisconsin

Refrigerator want it replaced

Just VERY disappointed GE does not stand behind there product in our own opinion! Should have stayed with Maytag we are thinking
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User's recommendation: Don’t buy without reading reviews

Anonymous
map-marker Green Bay, Wisconsin

Refrigerator want it replaced enough is it bough!

Refrigerator not even one-year-old paid almost $2700 wont cool they replace the compressor still wont cool Took it into the shop there almost a month replace something else still not cooling like it supposed to GE consumer relations refuses to replace the refrigerator this is ridiculous
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User's recommendation: Read reviews!

Saif Qmd
map-marker Shawnee, Kansas

Tried for three days to reach someone in corporate offices who can help

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Trouble reaching a real person. Once contacted, shuffled around to different people who cant help me, refuse to help me and are often rude and condescending. GE WASHER GTW335ASN2WW cant do what it is supposed to do and cannot be fixed/repaired/altered/returned or replaced with type of top-loading washer similar to current washer. Supposedly repaired yesterday, but just a short while ago began dumping lots of water all over the floor and nearby stairs. Frustrated! Carol Jones PS Also have much info to share about technician and his visit. I hope this short message reaches someone in GEs corporate offices who can help New with this situation.
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User's recommendation: GE #GTW335ASN2WW does NOT and CAN’T do what it is supposed to do

Eric B Myz
map-marker New York, New York

No one can fix my refrigerator so I thought the people that built it could help

I have a ge profile refrigerator that will not defrost I had 2 repair people work on it and replaced sensors heater computer board defrost sensor and it still doesnt work so could some one call me at 181******** I would like to fix because the new refrigerators my wife and I do not like how they look
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Preferred solution: My refrigerator fixed or tell me how to fix please call me 18144942166

Ashok M Bln

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Verified Buyer
| map-marker New Delhi, Delhi

General air conditioner company dealers frod

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General Electric - General air conditioner company dealers frod
General Electric - General air conditioner company dealers frod - Image 2

Sir I have purchased split AC in Delhi India from Sargam electronics RAJORI GARDEN DELHI in June 2021deler received Rs 8200/for extended warranty but not deposits in General company till my warranty expires and General company refused for warranty say to me we are not responsible for extended warranty because your product extended warranty money not received so I request you pl activate my extended warranty i have pay Rs 8200/Sargam electronics owner close his all branches in Delhi and take over 15BRANCH Great eastern Electronics same staff working there but he refused for activate extended warranty

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Resolved
Steven G Yxw

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Verified Reviewer

Resolved: Defective product

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Updated by user Jan 13, 2022

Warranty service completed. Warranty extended..

Updated by user Jan 13, 2022

After 5 weeks tech came by and resolved all issues. But, broken right out of the box?

Original review Dec 13, 2021
I purchased a GE freezer from Home Depot. It has a defect on a circuit board. GE sends a service tech to fix. Unit has a high temp alarm that works very well. It wakes me at all hours of the day. AND NIGHT! Have not had a good nights sleep in 3 weeks. Will be another 2 weeks to repair. This is the second GE appliance purchased this year with issues. Freezer made in Thailand! And Home Depot does NOT stand behind the products it sells.
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Cons:
  • Poor quality not made in usa

Preferred solution: Full refund

User's recommendation: Do not buy GE. Defective products. No longer made in USA.

Scott S Cnm
map-marker Wellington, Florida

Poor service on broken oven

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Purchased oven in November 2020.

The oven stopped working in September 2021 and a service call was placed to have a repair tech come out.

Two weeks later a tech came out and confirmed the oven was not working and ordered new parts.

New parts were delivered and tech return two weeks later and found that the wrong parts were delivered and he reordered.

New parts were delivered and two weeks later the tech returned again and found that the wrong parts were delivered again. He called consumer relations and was told that they were going to look into replacing the oven because of the multiple visits to get it repaired.

He told me a rep from consumer relations would contact me within 12 to 24 hours. As of late the next day still no call from consumer relations. So I called them that day.

The CR rep asked me for the case number which I did not have because no one gave me one. She said a case manager would contact me on Monday.

By late Monday I still had not received a call so I called consumer relations again and talk to person number two.

She told me the decision had been made not to replace the oven and that the case manager would call me on Tuesday morning.

As of Tuesday afternoon still no call so I called consumer relations for the third time.

Consumer relations person number three told me that the parts for Repair had been shipped and received at my home the previous Friday. We told her no parts had been sent to us and she said she would investigate where the parts were. I asked when the case manager was going to call and me person number three said the case manager would not call because now they had to figure out where the parts were.

This rep also said that she could see that our appliance was out of warranty and it showed purchase in February 2020. I told her that was incorrect and it had been purchased in November 2020 and we were still under warranty for the first year and that we had an extended warranty for five more years.

She said that since the record showed it was purchased in February 2020 it was out of warranty we would have to deal with the extended warranty company.

She seemed happy to tell us that. I have now emailed her the documentation that shows the purchase was November 2020.

Hopefully they will update their records.

She told me that either she or the case manager will need to call or email me later this day to update me on what they found about parts. As of 5 PM Ive received no call and no email from either the rep or the case manager.

We have been without a working oven for almost 2 months and here it is two days before Thanksgiving.

For years we have had Thanksgiving dinner at our house for the entire family.

But not this year.

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Preferred solution: Rapid, correct, repair or replacement.

Anonymous
map-marker Shawnee, Kansas

Complaint

Ive already written what was going on, but everything was erased when I left my phone to get a glass of water. Im now aware of GEs website/internet problems.

The top loading washer, #GTW335ASN2WW, I recently bought will NOT or canNOT do what it should do.

When, after three days of trying to reach a real person, someone finally answers my phone call, I am shuffled around to various individuals who, for the most part, are rude, condescending, uncaring and who canNOT help me.

Many of these people should NOT be in customer service.JMHO

What can be done with a newly-purchased, top-loading washing machine whose design and operation are flawed? Im NOT allowed to return/exchange it so now Ive paid almost $700 for an appliance that I canNOT use.

Now I will never buy anything made by GE. The risk is too great. Supposedly, GE is doing a good job getting on board with technology and digital use.

Not so. JMHO

I would appreciate anyone with good GE corporate phone numbers to please share them with me.

Thsnk you for considering the content in my message.

Carol Jones

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User's recommendation: Do NOT purchase this washing machine or anything that is similar to it. False advertising doesn’t sit we’ll

Anonymous
map-marker Olney, Maryland

Demand for reimbursement

I contacted GE and was connected to another Company, Home Repairs. I was charged $59 w/o asking my permission. After complaining thru pissed off consumer I was credited on my credit card for the charge from home repairs thereby making the charge $0. Good job.
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Ari A Nil

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Verified Reviewer
| map-marker Chicago, Illinois

Bad warranty policy

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Original review Oct 31, 2021

I believe the warranty process that GE has is deceptive. They say they protect customers against defects in their products, but the rules they provide make it very difficult to benefit from the warranty.

I purchased a GE dryer for my rental property.

We did not immediately use the machine, but when we did it was loud-. We scheduled an appointment for within 30 days of purchase, but the technician did not show up. So we rescheduled eventually 50 days after delivery a tech came. We found out that the issue was due to a dent in the front and side panel of the machine which causes the drum to rub and make an awful noise.

He told me he could not fix it since the visit was not within 30 days of purchase. He suggested I call customer service. We called customer service and they say we should have notified them within 7 days of purchase. Thats crazy since it takes at multiple weeks to schedule an appointment and they might not even show up.

Now were sitting with a bill that is almost as much as the machine.

This isnt right.

GE has created a system where consumers take on the risk for defects in their products. The Warranty makes the customer feel comfortable making a large purchase, but they make it very difficult to use.

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Preferred solution: Let the company propose a solution

User's recommendation: Second, when you buy a new appliance, test it immediately and loudly demand fast service if it doesn't work how it should.

Jakia F

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Verified Reviewer
| map-marker Dorchester, Massachusetts

Shares purchased

My dad was an employee at General Electric. He purchased shares there while working from 1980-****. I received a booklet in the mail stating there were two accounts and while reaching out to US President Ellen Needham who confirmed there were accounts. Now, when I requested documentation showing exactly how many shares did my deceased father purchased, everything has vanished. My family is entitled to any funds my dad left behind. I will not stop until I get to the bottom of this. Any help is better than no help at all. Who can I reach out to?
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Jakia F

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Verified Reviewer
| map-marker Dorchester, Massachusetts

Employee purchasing shares

My dad was an employee at The Company, GE. He purchased shares while working therefrom 1980-****. I would like to know exactly how many shares did he purchase and where is the money now. I received a booklet in the mail regards to these shares. Now it seems like those accounts just vanished. After I spoke with Ellen Needham who is the US President Funds of the company State Street Global Advisors Funds. If my dad left behind funds for his family, then we as his family have the right to these funds. I will not stop until I get to the bottom of this.
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